Frequently Asked Questions

What’s the difference between a 7kW & 22kW charging station?
7kW variant is a single phase charger while the 22kW is a three phase charger. Both have a maximum operating current of 32A.

Can I use the cable that came with my car on the charging station?
No, the cable that comes with your car is a MODE 2 cable and is meant to be used with a 13A wall socket. The charging station uses a MODE 3 cable which can be purchased in our shop!

Will my car battery overcharge?
No, your battery will not overcharge. The car and charging station has a built-in communication module which stops charging once the car battery is fully charged.

How long does it take for my car to be fully charged?
Every car has a different battery capacity, this determines the charging duration. You can expect an average charging duration of 3 hours from 0% to 100%.

Can I plug-in more than one cable onto the charging station?
No, our charging stations only allow for 1 car to be charged at any given time. Only 1 outlet for plugging in the charging cable is available on each charging station.

What type of payment system is suitable for me?​
1. Touch n’ Go – This payment system works by directly debiting the users “Touch n’ Go” card depending on the rate at which you set it.

2. RFID – This payment system allows users who have an RFID card to access the charging station, a monthly fee will be imposed for users to obtain the RFID card which works similar to an access card but for a charging station.

Is it safe to charge my car while it is raining?
Yes, you are able to charge your car safely while it is raining. Our charging station are IP54 rated which means it is weather proof and will allow for a flawless and safe charging experience.

Is there a difference between using a charging station & socket?
Yes, a charging station offers “fast” charging while a socket will charge your vehicle at a much slower pace. Another difference is that the socket has to be inspected and certified by professionals before utilizing it to ensure it can cater for charging.

Is charging my car a cheaper alternative than filling up gas?
Charging your vehicle will certainly help you save on gas, especially if your commute is really close to your home.

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal & public holidays within Malaysia. All in stock orders will be shipped on the same or the next working day upon received payment. We will provide you with the tracking number once your order has been shipped. Kindly contact us if you did not receive your order within the estimated delivery duration.

Which Courier Company Do You Use?
We will ship your order using various courier companies to ensure your parcels arrive on time.​

Can I change my shipping details after I placed my order?
Yes, please contact our customer service through e-mail as soon as possible. We will update it as long as it is not shipped yet.

Do you ship internationally?​
Yes, we ship internationally. Delivery charges based on shipping companies.​

Can I pick up at your office?​
Yes, you may pick up at our office. Please contact our customer service prior collection.​

We offers various kind of payment methods as shown. Once payment has been made, you may scan and email us the information to: support@evconnection.com.my or fax it to us at +603-7806 2677.

Note: Your purchased products will not be delivered until we have acknowledged the payment confirmation.

Credit / Debit Card
– Via iPay88 online payment gateway

Invoice / Cheque / Bank Transfer:
– Bank : CIMB Bank (Swift Code: CIBBMYKL)
– Bank Account :8008209595
– Account Name : EV Connection Sdn Bhd (1197632-A)

After payment has been made, please send us the following information:
– Bank Name :
– Banking Date :
– Banking Time :
– Banking Reference No :
– Total amount paid :
– Your Invoice No :

All returns must be in or with their original packaging and you must quote the returns number. Your statutory rights are not affected. Please call us on 03-7887 2912 and we will try to help as best we can. Unfortunately we do not hold any agreement with local couriers so any returns will be at your own expense.

Damages
If you receive goods that are damaged please contact us immediately. You will be given a Returns Number and we will arrange for collection. A replacement will be dispatched as soon as possible.​

Incomplete Orders
If your order is incomplete, and we have not notified you of this beforehand, contact us immediately explaining what the shortage is. We can then seek to resolve the issue promptly and to your satisfaction.​

Incorrect item received
If, after receiving the item, you discover that you have ordered incorrectly contact us please contact us immediately. You will be given a Returns Number to return the item to us at your own expense. Once the item has been received by our returns dept. it will be inspected.

So long as the item has been unused and is in its’ original packaging we will then send out a replacement. The cost of returning the item to us and sending out a replacement will be the responsibility of the customer.

Defects
If, after inspecting the item, it is found to be defective contact us straight away. You will be given a Returns Number and we will arrange for the item to be collected. Once we have inspected the item and determined that it is defective, we will, in consultation with you, either; repair, replace the item, or provide a full refund for the item.

Return Address:
EV Connection Sdn Bhd
Unit B716, Block B, 7th Floor, Kelana Square,
No. 17, Jalan SS7/26, Kelana Jaya,
47301 Petaling Jaya, Selangor.

We only collect the information that are needed and necessary for the registration process/procedure at our website or during when filling up the account registration form on the site. The information that we gathered which include customers’ personal information are voluntarily submitted by the customers to us.

Personal Identification Details:
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.

Confidentiality
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.

Privacy Policy Changes
EV Connection Sdn Bhd (1197632-A) have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers. Do keep track on the Privacy Policy page on our website.

Security
Our company website do apply appropriate security application in order to prevent the leaking customers’ personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.